Help Desk & On-Site Support
Sometimes, you need to pick up the phone. Our support team provides direct phone and on-site assistance—no chatbots, no hold music, just professional help when it matters most.
Elevate Your Business with Proactive IT Support
Focus on growth, while we secure, optimize, and manage your technology infrastructure—no downtime, no headaches.
24/7 Network Monitoring
Round-the-clock oversight to detect and resolve issues before they impact your operations.
Managed Security & Compliance
Advanced threat protection and regular audits to keep your data safe and your business compliant.
Help Desk & On-Site Support
Expert assistance by phone, remote session, or in-person—whenever and wherever you need it.
Who We Are
TechBuddy is your trusted IT partner for small businesses.
With over 40 years of combined industry expertise, we deliver enterprise-grade solutions tailored to your budget and goals. From startups to established shops, we empower you to operate securely and efficiently.
- Personalized service that grows with your business
- Rapid response times and clear, jargon-free communication
- Scalable solutions designed to reduce risk and control costs
Features
🧠 Key IT capabilities designed for small business success.
Comprehensive IT Services for Small Businesses
Tailored IT solutions to secure, optimize, and support your technology infrastructure.
Network Design & Implementation
We architect and deploy reliable, high-performance networks customized to your business needs and growth plans.
Cloud Migration & Management
Seamlessly transition to AWS, Azure, or hybrid cloud platforms—ensuring scalability, security, and cost-efficiency.
Cybersecurity & Compliance
Implement advanced threat detection, vulnerability management, and regulatory compliance to protect your data and reputation.
Managed Help Desk & Support
24/7 expert assistance via phone, remote access, or on-site visits to resolve IT issues quickly and keep your operations running.
Business Continuity & Backup Solutions
Comprehensive backup strategies and disaster recovery planning to safeguard critical data and minimize downtime.
IT Consulting & Strategy
Strategic planning and technology roadmaps aligned with your growth objectives, driving innovation and ROI.
Pricing
30-day Money-Back Guarantee: Don’t love it? If TechBuddy isn’t your thing, we’ll refund you—no forms, no hassle.
Basic Plan
Dip your toes in. No credit card, no pressure.
$75 / Workstation / Month
Start Basic Plan- Core help desk access
- Remote desktop sessions
- Monthly system health check
- 24×7 network monitoring & alerting
- Automated patch management
- Secure cloud backup & recovery
- Priority email & chat support
Popular
Essentials Plan
Reliable help, when you need it.
$150 / Workstation / Month
Start Essentials Plan- Everything from Basic plan
- 24×7 network monitoring & alerting
- Automated patch management
- Secure cloud backup & recovery
- Priority email & chat support
- Dedicated support agent
- Direct phone support
- Priority scheduling
- All of your Workstations!
VIP Plan
The white-glove experience. You're on our speed dial.
Custom Pricing
Contact us for a quote- Everything in Essentials
- Dedicated support agent
- Direct phone support
- Priority scheduling
- Personalized IT strategy consulting
- On-site visits & quarterly business reviews
- Custom service-level agreements
- AWS Cloud Backups for Data retention
- All of your Workstations!
Frequently Asked Questions
What exactly does TechBuddy do?
We proactively manage and secure your IT infrastructure—24/7 network monitoring, help-desk support, automated patching, cloud migrations, and on-site visits—so you can focus on running your business without tech headaches.
How secure is your remote support?
All remote sessions use enterprise-grade encryption and multi-factor authentication. We only access systems you explicitly authorize, and our technicians adhere to strict privacy and compliance protocols.
Do I need to install any software?
Just a lightweight, one-time agent for secure remote management—installation takes under two minutes, and you can remove it whenever you like.
Can I speak directly with a live technician?
Absolutely. Essentials and VIP plans include live chat, phone support, and on-site visits. You’ll always work with a real IT professional—no bots, no scripts.
What if I’m not happy with the service?
Every plan comes with a 30-day money-back guarantee. If we don’t meet your expectations, we’ll refund your first month—no questions asked.
Can you support multiple offices or remote teams?
Yes—we offer scalable solutions for businesses with multiple locations or remote employees, including secure VPN setup, centralized management, and cloud-based collaboration tools.
Testimonials
Don't take it from us, but from our customers who are now family!
Since partnering with TechBuddy, our café has never experienced network downtime. Their 24/7 monitoring flagged a router failure at 3 AM, and by morning service we were back online without missing a beat.
Alex Martinez, Owner, Sunrise Café (12-seat coffee shop, Sarasota, FL)
TechBuddy has become our site reliability engineering team, overseeing every aspect of our AWS environment—from auto-scaling and infrastructure as code to security audits. With 99.99% uptime and a 25% reduction in cloud spend, they let us focus on building features, not firefighting.
Jessica Turner, CTO, NovaTech SaaS (10-employee startup, Tampa, FL)
As an e-commerce startup, slow server response was costing us sales. TechBuddy migrated us to AWS, tuned our cloud environment, and increased checkout speed by 40%. Revenue jumped immediately.
David Patel, CEO, ShopSimple (8-employee online retailer, Tampa, FL)
When our on-prem server crashed the day before a major product launch, TechBuddy stepped in with rapid remote recovery, network reconfiguration, and a post-mortem action plan. Their proactive service means we haven’t missed a beat since.
Marcus Nguyen, Marketing Director, Riverbend Creative (12-member agency, Jacksonville, FL)
After a phishing attempt locked us out of our accounting software, TechBuddy’s rapid incident response minimized the damage and restored our books within hours. Their proactive training has cut our security incidents to zero.
Michael O’Malley, CFO, Krater Logistics (25-employee freight brokerage, Miami, FL)
Contact
Got any questions? Let us know!
Address
Saint Augustine, Florida
Call Us
+1 239 628 0207
Email Us
support@techbuddyapp.com